Shipping Policy

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DOMESTIC SHIPPING (U.S.)

Shipping is from Monday-Thursday. All orders will be processed and shipped within 2 business days due to products made fresh weekly. 

Business days being defined as Monday - Friday, excluding government holidays.

Delivery date may change due to weather conditions and if items were purchased on day of a sale.

Orders will be sent to the buyer's address unless otherwise specified.   Upon order submission, you will receive a confirmation email. If you do not receive this email, please check your spam folder. If you still do not receive confirmation, please reach out to us at orders@jabeautyco.com to ensure your order has processed correctly. Customer support emails are checked daily.

During high traffic times in the year, we appreciate your patience and will respond as quickly as possible.

• All transit times are estimated business days
• Once an order is placed it cannot be cancelled or changed
• Shipping rates are subject to change at anytime
• Deliveries will not be made to P.O. Boxes

Customers will be provided with a tracking number via email.

By finalizing your purchase you are agreeing to be responsible for any lost or stolen packages. A tracking number that says "delivered" or "in transit" means that we are no longer liable for your package and will not be able to issue any refund for such items. Refer to the Mail carrier with your tracking information for more assistant on locating your product(s). 

If package was not received based on certain circumstances, please contact us at orders@jabeautyco.com for any questions or inquiries. We are happy to assist any way we can. 

INTERNATIONAL SHIPPING

At this time, we only ship within the U.S. Please check back with us, as we will be shipping internationally in the near future.